Frequently Asked Questions
Everything you need to know about bringing Tide home products into your space.
What is the typical shipping timeframe for furniture and decor?
Most decor items ship within 3-5 business days. For larger furniture pieces, please allow 2-3 weeks for white-glove delivery and assembly.
What is your return policy for home goods?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture and final sale items are non-returnable.
Do you offer fabric and material swatches?
Yes, we want you to feel confident in your choice. You can order up to five complimentary fabric or wood finish swatches via our 'Request a Swatch' page.
How can I track my heavy-freight delivery?
Once your order leaves our warehouse, you will receive a tracking link via email. For large items, our carrier will call you 24-48 hours in advance to schedule a specific delivery window.
What payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay. We also offer interest-free financing options through Affirm for larger home investments.
Are your products sustainably sourced?
At Tide, we prioritize ethical craftsmanship. Over 80% of our wood products are FSC-certified, and we use recycled materials in our textile lines whenever possible.